Returns & Exchanges


We want everyone to love there clothes from the Gem, but sometimes it doesn't work out. If that is the case please feel free to email or call us. If you are missing an item or there is a damaged piece please notify us immediately.

You have 14 days from receiving product to return any unwashed, unworn merchandise, with tags attached and original receipt. 

All refunds will be returned to original form off payment. Please allow 7-10 days for transaction to complete.

We do not refund any shipping fees and you are responsible for shipping fee to return the product.

All clearance items are final sale.

Feed & Animal Supply

We want our customer to be satisfied with their purchase. But sometimes it doesn't happen or you get the wrong item. 

All feed items that are unopened or damaged can be returned or exchanged with in 2 days of purchase. Original receipt is required.

Please call or email us immediately with any questions or concerns.

Live Animals

We work hard to offer healthy and happy live animals. But sometimes life can be unpredictable. Please understand our live animal purchase policy before making the decision to bring a new furry friend home.

All animals purchased are final sale and we are not responsible for any death or sicknesses that may occur. 

Our team will make sure to provide you with the information about the animals care before you leave if requested.

Contact Us

Let Us Know

Question or concerns let us know.

Golden Gem Mercantile

18805 S SR 27, Rockford, WA 99030, US

(509) 291-3600


Monday - Friday: 6am-6pm

Saturday: 7am-4pm

Sunday: Closed

Drop us a line!